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Considering Teletherapy? What You Need to Know BEFORE You Start.

As the novel coronavirus concerns continue, many professionals are turning to teletherapy to continue client care. Whether you are new to practicing teletherapy or not, there are a few critical items you need to know before you start.

The professional liability insurance policy, offered by the NASW Risk Retention Group, covers client care over the phone and other communication vehicles the same way in-person client care is covered. The coverage support is provided the same way other incidents are handled and are held to the same agreement terms and conditions.

But, Before You Start! It is Critical You Address These Issues
Before any Teletherapy begins.

  • Most Importantly, Check with Your State! Regulations for teletherapy vary state by state. It is up to you to check the licensure and regulatory requirements surrounding teletherapy services. Your policy may not cover you if you are not following your state regulations.
  • Remain HIPAA Compliant! Consider online delivery mediums that comply with HIPAA, federal and state regulations for the provision of services. Choose a platform that is easy to use so that you can offer confidential and secure care for your clients.
  • Maintain Technology Standards! Standards for Technology have been set by NASW, ASWB, CSWE & CSWA. Review the standards online.
  • Adhere to the Code of Ethics! Professional ethics are at the core of the profession. The Code of Ethics sets forth values, principles, and standards to guide professional conduct. Review the Code of Ethics online.

An Additional Resource to Guide You

This risk management webinar is an excellent resource if you are exploring new communication options. Technology in Social Work Practice, offered by the National Association of Social Workers, is CEU eligible and a great tool for anyone using technology to deliver services. Visit the Social Work Online CE Institute online.


If you have additional questions and would like to speak to someone directly regarding coverages,
please call 855-835-2160 Monday through Friday from 7 a.m. to 7 p.m. CST.

Assurance4You is part of the NASW Risk Retention Group, Inc. product suite.
Coverage is provided by the NASW Risk Retention Group, Inc

Professional Liability

Your career is a rewarding one, but helping others can put you at risk to be sued by someone dissatisfied with an outcome.

General Liability

If a client or visitor is injured at your office, you could be sued and your practice could be at risk – even if you did nothing wrong.

Cyber Liability

You can be held responsible when confidential client data is copied, transmitted, viewed, or stolen by an unauthorized person.

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